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Kustomer // SaaS platform for enterprise customer service
 
Design, Full Time    New York City    Posted: Thursday, December 02, 2021
 
   
 
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About Kustomer

Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built its platform with intelligent automation, & a unified support experience that enables companies to deliver effortless, consistent & personalized service to each & every customer.

Our Krew is made up of passionate & collaborative people who really care about what they do & the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, & have no plans of slowing down. We welcome individuals who want to learn & be challenged every day.

Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, & UNTUCKit. We were founded in 2015 & are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum & Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures & Social Leverage. 

It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Facebook. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team & be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure! 

About the Role

The Senior Product Designer will own providing our customers with a flawless user experience. The ideal candidate will quickly understand our space & the problems were trying to solve. You have experience defining design processes. You will provide seamless, intuitive solutions, consistently iterating & validating designs, honing your work to high-quality deliverables. You follow through on features post-launch, always looking for opportunities to improve them further. You understand the big picture & you can communicate & action the necessary next steps to achieve that production vision. As the designer for our Platform Core team, you'll be responsible for working on the technical/admin persona.

You'll be responsible for:

  • Understanding the problems were trying to solve in the Customer Experience space
  • Designing solutions that are intuitive, clean, & effective to achieve our business goals & meet the needs of users
  • Planning & conducting user research to make data-driven design decisions to improve the product & provide ROI
  • Creating alignment on design decisions across the design, product, engineering, & executive teams
  • Proactively improving & polishing existing designs, promoting consistency, & improving workflows
  • Delivering complete, consistent results while setting a rigorous schedule for yourself & your peers
  • May involve handling sensitive personal data

Your qualities:

  • You have 4+ years of hands-on UX/UI/Product design experience solving complex user problems backed with research. Experience designing for B2B software, SaaS, or work-flow management products a definite plus.
  • You think critically about the end users experience & you are capable of providing simple, effective solutions
  • You are a problem-solver who can break down complexity into its component parts
  • You create elegant, functional designs that live up to pixel-perfect standards
  • You have created consumer facing products
  • Expertise in developing & managing a robust design system and/or library of reusable components
  • You can communicate your ideas & designs in a clear, concise way that creates buy-in from stakeholders
  • You are deeply inquisitive, always asking questions & eager to learn more 
  • You have a solid work ethic & youre willing to put in the time to make our product great

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, commuter benefits, & a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds & perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, & do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

 
 
 
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