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Mailchimp // marketing platform for small businesses
Design, Full Time    Atlanta    Posted: Friday, July 17, 2020
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Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands & grow their companies with a suite of marketing automation, multichannel campaign, CRM, & analytics tools.

Were looking for a UX-focused content strategist with a strong background in information architecture to join our growing team. The ideal candidate is a strong communicator with experience developing research-informed content hierarchies, establishing content patterns, & designing a variety of content types across the customer journey. Youll work closely with our writers & designers to create compelling, useful product content for small business marketers.

What you'll do here:

  • Collaborate with research, design, marketing, & product teams to understand requirements, identify users content needs, & align on business goals.
  • Assess content discovery & planning needs, ensuring the right content activities are prioritized & executed on cross-functional teams.
  • Lead information architecture & content hierarchy work within product experiences & user flows.
  • Align other content practitioners to create cohesive content experiences, including narrative strategy & voice & tone, across the customer journey.
  • Develop & communicate content strategy recommendations to project teams, including audit findings, sourcing plans, content types & models, template requirements, taxonomies, etc.
  • Facilitate content critiques, lead cross-functional workshops, & advise partners on content execution.
  • Create tools, guides, & templates to empower colleagues to create their own great content.

We've love to hear from you if:

  • You have 5+ years experience as a content strategist, information architect, writer, or related position
  • You have the ability to translate complex concepts into content that is clear, concise, & human
  • You have an understanding of user experience & content optimization principles across channels (web, email, & social media) & devices
  • You have experience working with headless content management systems
  • You have strong communication, collaboration, & problem-solving abilities
  • You have experience in a product-focused environment


Mailchimp is a founder-owned & highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, & our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees & their families), and generous profit sharing. We hire humble, collaborative, & ambitious people, & give them endless opportunities to grow & succeed. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Mailchimp is an equal opportunity employer, & we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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