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Twilio // platform for building messaging applications
London, United Kingdom    Posted: Thursday, December 02, 2021
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Because you belong at Twilio

The Who, What, Where & Why


Twilio is looking for a passionate & experienced Solutions Architect Manager to lead our EMEA Solutions Architects team. 

The role will support & expand our team of seasoned SAs servicing Twilios largest customers & enabling Twilios consulting partners. This leader thinks creatively about how to make the team more efficient as we scale & continue to deliver exceptional business outcomes & CSAT.

This leader has the experience & skill to act as both a Solutions Architect & an escalation point for other Solutions Architects, as well as acting as a coach, mentor, & coordinator for their team. 

Most importantly, the Delivery Manager ensures our consultants are happy & engaged as they drive innovation for our customers in every industry. 


This leader lives the Twilio Magic & has a demonstrated track record of leading teams. They also have:

  • 10+ years of experience in professional services, ideally within a software company
  • Proven ability to get to the heart of customer needs quickly, & to earn/restore trust rapidly 
  • Experience building a happy, cohesive team spirit.
  • Experience building custom applications/packages for solution lead sales.
  • Ability to work with sales & partner teams & oversee large implementations.
  • Effective communication about business value & ROI. Builds customers confidence in the delivery team during the services sales process. Has helped close 7 figure services deals. 
  • Ability to travel up to 25% or possibly more at peak times.

The Solutions Architect Manager will:

  • Act as primary SA on their own customer engagements, with a utilisation target of 25%
  • Act as an escalation point for their team members engagements
  • Provide overall leadership to a to their regional team
  • Coach & develop team members by accurately assessing their strengths & development needs, giving timely & specific feedback, as well as partnering with the Global SA Lead & EMEA PS leadership to optimise performance
  • Ensure that their regional SA team is delivering, growing, & sustainable as a career option. 
  • Drive a culture of continuous learning & improvement by establishing & maintaining a high-performing team where new ideas & solutions are encouraged, evaluated, quantified, & implemented
  • Work with the Global SA Lead EMEA PS leadership to design & implement team structures & goals

Further responsibilities will include:

  • Performing weekly check-ins with team members to:
    • Act as a sounding board to talk through ideas
    • Review deliverables & provide feedback
    • Develop & track career goals, & surface those goals to the SA leadership team to ensure alignment
    • Set & measure individual BPM contributions
  • Participating in staffing decisions for projects in their region.
  • Conducting phone screens for new candidates
  • Providing input on Performance Reviews
  • Tracking & recognising team members contributions


Twilio is transforming the way the largest companies in the world communicate by empowering developers to build any customer experience they can imagine on a scalable, trusted & flexible platform. 

Twilio is truly unique; we are a company committed to your growth, your learning, your development & your entire employee experience.  We only win when our employees succeed & we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems & creating your own ideas.  We have a cultural foundation built on diversity, inclusion & innovation & we want you & your ideas to thrive at Twilio. Come join us.


This position could be located in our beautiful HQ office at 101 Spear Street in San Francisco, or it could be remote. At our offices, you will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands & more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work & home life, that understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture where everyone is able to do & be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl & not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratised communications channels like voice, text, chat, video & email by virtualising the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organisations to reinvent how companies engage with their customers.


Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

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