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Taboola // discovery platform for publisher sites
 
Engineering, Full Time    New York City    Posted: Monday, June 27, 2022
 
   
 
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JOB DETAILS
 

Curious about what its like to work at the worlds number 1 discovery platform as a Technical Support Engineer? Were glad you asked! 

Please submit all resumes in English.

What is the key purpose of a Technical Support Engineer? 

As a Technical Support Engineer on the Advertiser Professional Services team in New York, you will provide expert service to Taboola's customers, troubleshooting complex database & backend technology issues.

What skills & qualifications do I need?

For this role it is essential that you have:

  • At least one year of experience in a technical support position
  • Experience troubleshooting, SQL, Google Analytics, JavaScript, CSS/HTML, APIs & Mobile SDKs
  • Passion for developing creative technical solutions
  • Knowledge of business processes, workflows, & ability to provide structured formal documentation
  • Fluent in English

What will I be doing on a day-to-day basis?

As a Technical Support Engineer you will: 

  • Perform in-depth troubleshooting including database analysis & reading system logs to solve complex support issues
  • Manage assigned cases to meet service agreement levels
  • Provide ongoing support & case management for top clients
  • Work with several departments across Global Support, Professional Services, R&D, Sales, & Account Management
  • Write technical notes & troubleshooting procedures to be used by the Global Support Organization
  • Develop a deep knowledge of Taboola-specific technology issues

Why Taboola? 

  • If you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow, & learn from & together with smart & talented people.
  • We work with some of the biggest names in the business. Our publisher partners include NBCU, ESPN, Bloomberg, IMDb & Business Insider. Our advertiser clients include Wells Fargo, Toyota, Pinterest, Expedia & Salesforce.
  • Taboola NYC offers generous health, medical & dental coverage, 401k matching, a fully-stocked kitchen, & various gym partnerships.

Sounds good, how do I apply?

Its easy, submit your CV by clicking the Apply button below. 

Taboola is an equal opportunity employer & we value diversity in all forms. We are committed to creating an inclusive environment for all employees & believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, & business need.

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