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JUUL Labs is driving innovation in eliminating cigarettes.
Boston, New York, Chicago, Dallas, Denver    Posted: Tuesday, January 29, 2019
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JUUL's mission is to improve the lives of the worlds one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco & backed by leading technology investors including Tiger Global, Fidelity Investments & Tao Invest, JUUL Labs is disrupting one of the worlds largest & oldest industries.

Were an exceptional team with backgrounds in technology, healthcare, CPG & biotech, & were growing rapidly to deliver on our mission. Were actively looking to hire the worlds best scientists, engineers, designers, product managers, supply chain experts, customer service & business professionals.


The Director, Medical Science Liaisons leads & manages a specified therapeutic area field based MSL team, ensuring in conjunction with the Senior Director, Medical Affairs, that field activities are carried out in an ethical, compliant, timely & effective manner, & that medical & scientific expertise & initiatives are provided & are aligned with the operational plan & medical department objectives.

The MSL Director provides strategic & tactical leadership advice & expertise within the field medical team, ensures expertise within the scientific, clinical & therapeutic area to support on a non-promotional basis, medical & scientific initiatives for marketed & pipeline products, as indicated.

He/she provides strategic leadership & guidance to the MSL team in the identification of local opportunities, using his/her, knowledge of Key Opinion Leaders (KOL); the therapeutic area & health characteristics of the population. Consequently, the MSL Manager has responsibility for the leadership & development of the Medical Science Liaison (MSL) Team & the implementation of the scientific activities & the clinical plan.

Overall Role Competencies

  • Help shape a paradigm that explores potential for alternatives to cigarette smoking including mitigation & cessation through scientific exchange with KOLs
  • Demonstrate fundamental therapeutic area & product knowledge to effectively contribute & support JUULs Medical Affairs strategies & objectives.
  • Engage in scientific exchange about JUULs products & ensure appropriate dissemination of clinical & scientific information.
  • Maintain clinical & technical expertise in specific therapeutic area
  • Maintain cross-functional collaboration with internal teams: Business Planning, Patient Advocacy, Clinical, Regulatory, Legal, etc.
  • Contribute to the development & implementation of medical education strategies & initiatives, publication planning, development of medical education material, internal training, etc.
  • Perform & complete administrative responsibilities & internal projects timely, activity reports, KOL contact documentation, expense reports, etc.
  • Achieve all metrics as assigned
  • Fully comply with all laws, regulations & JUUL Labs Policies, Code of Conduct, all privacy & data guidelines, relevant state & federal laws & regulations.
  • Perform special projects & assignments as directed

Management Competencies

  • Lead & manage the day to day functions of the MSL team in a specific therapeutic area focus, fostering a culture of high performance, development, continuous improvement & the highest standards of behavior & ethics & manage against these expectations
  • Lead/assist the team in identifying & developing professional relationships with international & national/regional medical & scientific KOLs consistent with E&C guidelines, medical strategy & KOL management plans
  • Lead/assist the team in maintaining a needs-based medical profiling database of HCPs & KOLs, including identifying current & potential sources of clinical & scientific expertise (known experts, rising stars etc.) & principal investigators, speakers
  • Lead the team in the execution of the medical strategy & ensure team performance is aligned with the medical strategy & the operational plan
  • Manage team performance at individual & team level facilitating the development of appropriate KPIs & the achievement of individual MSL objectives & activities
  • Ensure face to face coaching of members to drive high scientific level of performance & deliver focused programs
  • Fosters development of capabilities & competencies of his/her MSL team for effective engagement with the customers
  • Assist in coordination of training & development of MSLs

Ensure the team provides high level product knowledge, scientific exchange & communications

  • Assist the team in engaging in scientific exchange & education about current & emerging therapies in a compliant fashion with KOLs
  • Lead/assist the team in providing appropriate scientific, clinical, & educational support for internal & external customers including for managed care/key accounts (as requested), & organizations (as indicated)
  • Support the team in the dissemination of scientific & therapeutic knowledge as appropriate to HCPs in response to requests, in accordance with applicable laws
  • Proactively provide fair, balanced & transparent medical & scientific exchange in disease area management
  • Assist in the identification of the information needs of KOLs & Health Care Professionals (HCPs) & the identification & opportunity to fulfill these needs
  • Lead/assist the team to develop strategic interactions & patient-aimed communication materials in close coordination with cross-functional brand team
  • Guide the team in the distribution & presentation of non-promotional materials
  • Lead/assist the team to proactively identify & assist as needed in facilitation of externally sponsored clinical trials
  • Support medical publications as needed (abstracts, manuscripts, etc.)
  • Develop & maintain scientific, clinical & therapeutic expertise in the therapeutic area by performing literature searches, participation in medical congresses & conferences of relevance to specific therapeutic area interests
  • Lead/assist the team in engaging in scientific exchange & education about current & emerging therapies in a compliant fashion with KOLs

Provide expert opinion and, when appropriate, training for the MSL team, internal & external stakeholders

  • Provide expert opinion and, when appropriate, training for internal & external stakeholders
  • Identify training needs of the MSL team and, in conjunction with the Sr. Director, Medical Affairs, develop & execute an appropriate training program (including professional skills, medical profiling, regulatory, compliance & ethic SOP training)
  • Lead/assist the team in supporting commercial operations by participating in Speaker & Representative Training in relation to the therapeutic area (as indicated)
  • Prepare team for supporting value & access with appropriate activities (i.e., clinical presentations to payer groups; budget impact model presentations, etc.)
  • Lead/participate on special project teams as necessary.
  • Must hold a valid drivers license
  • Work related travel expected to be up to 70%. Travel will include overnights & may involve weekends.


EDUCATION: Doctorate in science (Ph.D.), Medicine (MD/DO), Pharmacy (Pharm.D.) Nurse Practitioner (NP), Physician Assistant (PA)

  • 8+ years clinical experience post degree preferably in the relevant specialty for which you are applying. For this role, experience in psychiatry/addiction necessary.
  • 8+ years relevant related MSL experience
  • 3-5 years of proven experience in successfully leading, coaching & managing a team of MSLs/Scientific professionals is preferred; experience managing a team required
  • Must be self-motivated in working independently.
  • Excellent written & verbal communication skills
  • Public speaking experience preferred.
  • Effective & strong interpersonal skills combined with the ability to continually demonstrate poise, tact, diplomacy, & the ability to change the thinking of or gain acceptance from others in sensitive situations, without damage to the relationship.
  • Must be able to multi-task, organize, prioritize, & work effectively in a constantly changing environment and/or tight deadlines.
  • Adept at developing relationships & building networks with KOLs, HCPs, & managed care KDMs.
  • Works effectively in a team by maintaining a proactive & collaborative approach in managing situations involving both internal & external customers.
  • Exercises strong personal integrity to make sound & independent judgments
  • possess the ability to anticipate problems & come up with appropriate solutions in an organizational & analytical manner.
  • Working knowledge of Medical Affairs & knowledge of industry practice & regulations.
  • Demonstrates proficiency in MS Office technologies.
  • Individual must be able to handle multiple projects with tight deadlines.
  • Individual must be able to handle frequent overnight travel (domestic travel required at least approximately 70% of the time)
  • Candidates holding current Licensure must be in good standing & not currently or previously been debarred or excluded from a federal or state health program


  • A place to grow your career. Well help you set big goals - & exceed them
  • People. Work with talented, committed & supportive teammates
  • Equity & performance bonuses. Every employee is a stakeholder in our success
  • Cell phone & internet subsidy, transportation benefits & discounts on JUUL products
  • Excellent medical, dental & vision benefits
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