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Pendo // platform for product experiences
Engineering, Full Time    San Francisco, CA    Posted: Thursday, May 06, 2021
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The Professional Services teams mission is to accelerate the time to value for our Pendo users. We are a team of creative individuals that have a passion for delivering value for our customers, while sharing best practices along the way. Our goal is to exceed our customers expectations in every engagement.

As a Professional Services Engineer, you will collaborate with customers to understand their key business initiatives & drive value by delivering customized solutions on the Pendo platform.

Responsibilities (what you'll do):

  • Collaborate with Pendo customers to design & implement solutions that elevate user experience within their web & mobile products
  • Share best practices for analyzing product usage, delivering in-app guidance, & leveraging the Pendo platform
  • Scope, define, manage & deliver custom services using, extending or integrating with the Pendo platform
  • Manage custom services projects from kickoff through delivery & post-delivery support
  • Partner with the Pendo Product organization to drive product enhancements that increase value delivered to customers
  • Drive efficiency into the Pendo Professional Services business by defining reusable processes & frameworks

Qualifications (what you have):

  • Passion for helping customers realize value through implementation & consulting services
  • 2+ years of technology implementation, management consulting, product management, or account management experience
  • Ability to learn technical concepts, translate them to business solutions, & deliver the result
  • Intermediate front-end development experience (JavaScript, CSS, HTML, jQuery, etc.)
  • Self-starter who seeks challenging assignments
  • 4-year degree preferred

Pink, Perks, & Such:

Pendo was founded in 2013 by former product managers, who combined their heads & hearts to build something they wanted but never had as product managers -- a simple way to understand & attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital & Meritech. You will gain experience in a diverse & exciting set of technologies & clients & have a real impact on Pendo's future. Our culture is passionate, dynamic, & fun.


  • Company Equity
  • Health benefits 100% covered for your entire family. 100% dental & vision coverage for employee
  • 401K
  • Open vacation policy
  • Free weekly lunches & fully stocked kitchen with drinks, goodies & balanced snacks
  • Frequent company & team-building events
  • Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)
  • Lots of company swag...hope you like pink!

Best private cloud companies to work for, we're #1

What makes Pendo culture special

We are an equal opportunity employer & believe having diverse teams in which everyone brings their whole self to Pendo is key to our success. We welcome people of different backgrounds, experiences, abilities & perspectives.


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