As an Operations Principal, you will have the opportunity to gain broad exposure to entrepreneurship, service operations management, & product development. You will work directly with our senior Operations team to drive continuous improvement & growth of our global services.
What Youll Do:
- Lead our workforce management planning & execution processes, a critical pillar for ensuring smooth operations & excellent support for all of our users, globally
- Help manage our BPO vendors to ensure our partnerships are strong & delivering high quality agent support
- Work across teams, especially Finance & Business Line owners, to define & deliver on target service levels, & uncover opportunities for efficiency
- Think strategically to define & scope key initiatives, & lead their pragmatic execution to quickly deliver value
- Coordinate with Associates to ensure smooth operation of Vias game-changing service
- Tirelessly work to scale operational processes & systems to drive rapid growth
- No job too big or too small. Youll be an expert on products that make our support great, understanding the agent experience & at times troubleshooting directly with end-users.
Who You Are:
- Thrive in fast-paced environments, troubleshooting issues in real-time & overseeing multiple tasks simultaneously
- A great executor: you are detail-oriented & get the job done
- An exceptional team player: people love working with you & for you
- Not afraid to get on the front lines, from shadowing support agents to answering tickets to booking rides for paratransit riders
- An independent self-starter: you enjoy working as part of a small team & are excited to help grow Via NYC
- Bachelors Degree, Business Administration or Technology
- You nerd out on finance & operations, & can see yourself getting excited about uncovering opportunities for efficiency
What Catches Our Eye:
- Hold a Masters in Business Administration (MBA) or a degree in Operations Science
At Via, we're on the cutting edge of mobility. Were building revolutionary technology thats changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation thats friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the worlds biggest cities & is sought after by prominent transportation players globally. Weve provided more than 50 million shared rides already, & were growing at an astonishing rate. We have offices in more than 15 countries & deployments in more than 50 markets, with a goal of hundreds of deployments within the next two years. If youre someone who relishes wearing multiple hats, never backs down from a challenge, & loves getting things done, wed love to hear from you!
Via offers above market compensation packages & benefits, including equity, health insurance, & relocation assistance.
Via is an equal opportunity employer.