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Lyft // on-demand ride-sharing
Design, Full Time    Nashville    Posted: Tuesday, June 18, 2019
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At Lyft, community is what we are & its what we do. Its what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, & diverse organization where all team members are recognized for what they bring.

This role will involve working closely with all elements of the Customer Experience & Trust team (CET), & will report directly to the CET Training Manager. The ideal candidate will be a dynamic & creative individual, who can collaborate well with other learning experience designers & performance enablement specialists, use data from the QA team to drive the CET team toward continual improvement & excellence.


  • Manage the end-to-end design & development of a learning solution, from initial scoping to final learning product release.
  • Use an array of tools to produce materials that promote learning through self-study, practice, performance support, & socialization & knowledge-sharing.
  • Contribute to the development & implementation of team templates, learning models & overall best practices.
  • Develop assessment instruments to measure learner acceptance, comprehension, & application of processes & systems knowledge.
  • Ensure & drive best practices standardization across all projects, content & sites.
  • Build strong relationships with stakeholders to set & manage expectations, create project plans, & regularly communicate project update & status.
  • Develop performance-based learning objectives & ensure training products are designed & to achieve those objectives through effective design practices, testing, & other UX best practices
  • Share best practices, & help the training team conceptualize, design, & organize projects
  • Work with external Instructional vendors & consultants

Experience & Skills:

  • 5+ years of experience in instructional design & developing learning content
  • Undergraduate degree or equivalent required, Master's Degree or higher preferred, additional training related certification preferred.
  • Alignment with Lyfts Core values: Make It Happen, Uplift Others & Be Yourself
  • A passion for creating great learning experiences that drive for customer experiences
  • Self-motivated & a team player
  • History of driving continuous improvements in learning strategy & content through collaboration & prototyping
  • Experience with LMS environments, elearning content authoring tools (Articulate Storyline, Adobe Captivate, Elucidat, etc.), & screencasts (Screenflow or Camtasia)
  • Experience with multimedia production & graphic design tools in Adobe Creative Cloud (Premiere Pro, AfterEffects, Photoshop, Illustrator, etc.) & TechSmith tools (Camtasia & SnagIt)
  • Experience with elearning formats & ability to recommend the best approach based on the uniqueness of each situation (.MP4, SCORM or xAPI)
  • Demonstrated success with building effective learning experiences in the format of Instructor-led (ILT), blended-learning, simulations, game-based & gamified learning, websites, microlearning, just in time solutions, job aids & infographics, video, & animation/motion graphics
  • Able to provide digital portfolio of prior work, previously executed projects, or example courses
  • Experience in designingmodularized training content via virtual or e-learning courses for global audiences with diverse educational & cultural backgrounds.
  • Strong ability to establish relationships & work collaboratively; comfortable collecting, consulting, & prioritizing stakeholder needs in conjunction with organizational goals
  • Ability to travel up to 20%
  • Experience working on a global team preferred
  • Experience with video production (development, pre-production, filming, post-production, & distribution) preferred
  • Project management experience & skillset; Action Mapping & Agile SCRUM methodologiespreferred
  • Proficiency working with & creating HTML, CSS, Javascript code preferred

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

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