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SurveyMonkey // online survey platform
Product, Internship    Toronto, Canada    Posted: Saturday, December 19, 2020
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Who we are & what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, & survey feedback. Our mission is to power the curious & enable organizations, including 98% of the Fortune 500, to transform feedback into action. Our brand is beloved & well known throughout the worldover 6 billion people have taken a SurveyMonkey survey! Today, more than 17 million active users rely on our platform to measure & understand feedback from employees, customers, website & app users, & the market. And our enterprise-grade products & solutions enable 335,000+ organizations globally to solve daily challengesfrom delivering better customer experiences to increasing employee retention.

More about our Product Team

You will be a part of the Product Management team based in Ottawa. The team's responsibilities are to improve & reimagine the Wufoo product line. You will work closely with cross-functional teams such as Product Engineering, Design, Growth & Marketing, reporting to the director of Product Management for Wufoo.

What we're looking for

We're looking for passionate product enthusiasts who want to build outstanding tools & features to help grow the product & improve the user experience for our customers. From planning to design, testing, & rollout, you'll use your knowledge & strong communication skills to work with multiple teams across the company. If you want to help shape the future of Wufoo at SurveyMonkey, then we want to meet you.

You will

  • Develop detailed product requirements for new features & enhancements that align with the Wufoo product strategy
  • Manage projects through development, A/B testing & launch
  • Cultivate customer empathy & gather deep insights into customer needs & how our products can help them achieve desired goals
  • Actively find & analyze data (qualitative & quantitative) to validate assumptions & make better product decisions
  • Conduct market & user research, identify industry trends, provide competitive analysis
  • Partner with a cross-functional team of passionate engineers, data analysts, data scientists, marketers, & UX designers through iterative releases

You have

  • Currently pursuing a Masters/MBA degree
  • Experience working in a consumer or enterprise software company preferred
  • You are a problem solver with exceptional analytical skills & high attention to detail
  • You enjoy collaboration in your approach
  • You thrive in a fast-paced environment & successfully handle ambiguity

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, & culture for our 1,000+ employees across North America, Europe, & APAC, we're building a workplace where people of every background can thrive. We've won multiple awards & received recognition for our forward-looking policies, including extended parental & bereavement leave, vendor benefits standards, & Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work & FORTUNE as a top workplace in 2018 & 2019, & we have also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 & the Forbes Cloud 100. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, & inclusion efforts here. 

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