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Visa // credit cards
Product, Full Time       Posted: Monday, November 04, 2019
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  Company Description

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Project Manager position is responsible for driving implementation, Integration & timely project updates or escalations of the Technical Sales Team in the Asia Pacific Region. The Position is also responsible for the delivery of Enterprise Client Enablements & delivering a best in class experience for Clients. The candidate is required to work closely with regional sales teams, internal operations & Support teams, & product teams to ensure success.

The Project Manager will be responsible for contributing towards the continual enhancement of a Prince2 project delivery methodology to ensure we are aligned to industry best practices.

The candidate will have a passion for project management excellence, customer advocacy, & will see this role as contributing to the functional evolution of our business.

The success factors for the role in no particular order are:

  • Asia Pacific Region project updates & escalations
  • Successful Delivery of Projects & Enablements with Strategic Clients;
  • Smooth, seamless & delivery experience for Strategic Clients;
  • Project Management of Complex & bespoke Solutions

Candidates should have demonstrated skills in Project Management, Card Present & Card Not Present Processing, Acquiring Host Development & Enablements, acquiring operations, Client Delivery, presentation/training in the payments industry. The candidate should also be familiar with IT systems related to acquiring, payment gateway, payment security, & fraud prevention. The right candidate will have a passion for delivery, enablement excellence & customer advocacy.

Specific Responsibilities will include

  • Contribute with the continual evolution of the Project Management methodology (including processes) to ensure Visa & CyberSource delivers projects as effectively & efficiently as possible.
  • Supervision of the project lifecycle for client implementations including, Project planning & effort estimation, RAID management with detailed reporting activity around all projects for project phases, timelines & impacts/forecasted P&L impact.
  • Accountable & responsible for the successful implementation, deployment & launch of net new clients launching with the services that result in net new revenue for strategic enterprise clients.
  • Provide project methodology support for internal & cross functional projects such as pilot programmes for new product launches or new service offerings.
  • Maintain current & working industry knowledge of the project management life cycle process, methodologies & best practices which should be used to ensure constant service evolution through critical path evaluation
  • Responsible for maintaining & ensuring all relevant service delivery documentation including but not limited to statements of work, PS agreements, project plans etc. are signed off prior to commencement of engagements with clients
  • Ensure that knowledge & best practices are being shared & leveraged across the regional teams & globally where applicable through cross functional collaboration.
  • Oversee initiatives to ensure quality-of-service is maintained regionally, with a focus on training & on-going development to improve the service.
  • Act as an advocate for the Technical Sales & Delivery function, promoting the vision & mantra within the business, working with the regional sales team to ensure that their knowledge & awareness of team capability is up-to-date through close cross functional collaboration.
  • Lead & promote cross-functional & global collaboration for execution & delivery of projects & implementation plans.
  • Provide regular reporting, insight & updates to the Senior Director on performance of the team with respect to projects inflight, risks & issues, client launch dates etc. & resource utilisation.
  • Work with third party resources as necessary to support client integration needs
  • Drive improvements with internal stakeholders (Product Management, Customer Support, & Service Delivery) to support continuous improvement in our technologies & services.
  • Project Delivery planning & coordination
  • Task assignment & supervision
  • Communication & risk management
  • Issue escalation & resolution
  • Develop tactical initiatives for delivery of turnkey billable solutions for Clients
  • Minimum of 8 years in Card Management System / Acquiring Host Experience, IT consulting, project management, systems implementation & Web Programming, with increasing levels of responsibility
  • Of which a minimum of 5 years in Project Management domain
  • Excellent verbal & written communications, interpersonal skills; knowledge /certification of IT & payments best practices
  • Strong understanding of payment processing infrastructure systems, technologies, & security standards preferred.
  • Bachelor's degree or equivalent required.
Additional Information


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