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Fuze // video conferencing & collaboration solns
London    Posted: Monday, April 01, 2019
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Fuze is making it easy for businesses to embrace the modern, mobile workforce. We offer a single cloud-based platform that includes these technologies & more for simple, smart communication that works. Headquartered in Boston, MA with offices & customers worldwide, we're growing at a lightning-fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. Bring your passion & expertise to our Sales Team as an Engagement Manager.

The Engagement Manager will play a key role within the Professional Services team by helping to ensure predictable & successful service activations for new customers of Fuze. Working as an extension of the Area Sales Team, the Engagement Manager will partner with Regional Sales Managers to provide insight & support on new Enterprise opportunities with regards to Professional Services capabilities, methodologies & processes.

The primary goal of this role is to ensure deal quality from a Solution & Services perspective during the sales cycle, to positively impact revenue activation & customer satisfaction during the delivery cycle.


Deal qualification

  • Work with customers to understand, document & analyse their project requirements
  • Identify non-standard customer requirements & manage outcomes by liasing with internal teams at Fuze
  • Validate & assist customers in identifying & obtaining commitment for deployment plans for service activation
  • Understand existing & future product capabilities & apply knowledge to proposed services
  • Own the pre-sales design review process & collaborate with reviewers to deliver a customer sponsored Migration Plan

Professional Services Champion

  • Build & maintain relationships with internal departments to ensure product/services/customer success
  • Act as a bridge between sales andprofessional servicesand facilitate understanding of mutual processes
  • Participate in internal & external sales meetings & deliver presentations to sell the value of Fuze Professional Services
  • Educate customers & internal clients on the professional services methodology & process


  • Responsible for meeting quarterly professional Services bookings targets
  • Track deals in Sales Force & ensure booking packages contain Statements of work & Cloud Enablement Plans for professional services to execute against
  • The ability to analyse data & identify opportunity to drive adoption


  • 5+ years experience working in Enterprise Services Sales or Pre-sales for large telco or SaaS companies
  • Must be willing to travel 50% of the time
  • Must exhibit professionalism & a positive attitude & enjoy working with clients & various teams internally
  • Must be able to present, engage & influence negotiations at c-level
  • Background in Enterprise Professional Services, Sales and/or Delivery
  • Experience with VoIP, SaaS & UCaaS technology is preferred
  • Planning & organizational skills
  • Strong written & verbal communication skills, including excellent presentation skills
  • Ability to multi-task in a fast-paced environment
  • Possess strong analytical skills & risk awareness
  • Driven & dedicated for success
  • Ability to prioritize & manage workloads effectively
  • Bachelors Degree or equivalent education & relevant experience
  • Fluency in German or French would be beneficial however not essential
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