Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. We have been recognized by Gartner as one of the four most innovative ecommerce companies in the world, & have featured in Wired Magazine as one of Europe's hottest startups.
Contentsquare has 10 main offices across the world ( New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, & Singapore) with 750+ clients globally including Fortune 100 companies like HSBC, Sainsbury's, Spotify, Asos & Microsoft. We've been experiencing tremendous growth as our team has grown from ~300 to 1000+ employees globally, & raised a $500M Series E funding in May 2021.
As our growth accelerates further we are looking to hire 1,500 positions globally in the next 3 years. We are looking for talented people like you to join us & help us continue to innovate & improve online experiences for all. We want the most ambitious, unique & enthusiastic people to join us & help us in this mission. Come join the #CSquad family!
In a few words
We are seeking motivated & ambitious graduates to join our Customer Success team as Associate Solutions Experts in Paris.
Our Graduate Program aims at training & coaching a recent graduate from a top school/university in a 6-month program. The first three months of this placement consist of an intensive training program to immediately familiarise you with all aspects of SaaS, online experience, Conversion Rate Optimisation & Customer Success. For the remainder of the placement, you will assist a Lead Customer Success Manager on the management of their portfolio of customers & gradually take ownership of a portion of their accounts.
The goal of the program is to transition you into a permanent role in the Customer Success organisation with the best possible start to allow you to hit the ground running with a full portfolio, supporting from onboarding through to renewal & expansion whilst contributing to the growth of the company & your own personal development as you begin your career.
Part of the Customer Success Team, the Solutions Expert (SE) works very closely with the Customer Success Manager.
They guide & train new clients to achieve the optimal use & adoption of the Contentsquare platform.
The SE is also accountable for developing a deeper understanding of Contentsquare's product capabilities, with the aim of spreading an innovative analysis methodology to our clients.
They are ideally an excellent problem solver & insight provider that shines in data storytelling.