Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
The Role...
User Researchers lead teams through inspiration-gathering & customer empathy experiences to uncover stories & insights that help guide design & product management. They deftly balance techniques that inspire new ideas & paradigms with methods that rigorously evaluate potential concepts & solutions.
Medallia is looking for User Researchers with an edge, a spark, & a deep-seated obsession with human emotions & behaviors. In addition to being empathetic, creative, & strategic, here are some of the qualities we're searching for:
Constantly curious - We want people who are excited to be in the field & as inquisitive about other people & their stories as they are empathetic.
Thoughtfully collaborative - we want people who think through the methodologies to engage the teams as carefully as they engage our customers.
Captivating communicator - We want compelling storytellers who can inspire teams to translate keen observations into compelling insights & ideas.
We want people who are experimental, sensitive, savvy, & even quirky. These are the people who will be truly inspiring & impactful.
