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Plaid
democratizing financial services thru tech
 
Engineering, Full Time    New York    Posted: Tuesday, June 11, 2019
 
   
 
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JOB DETAILS
 
Plaid's products are being used to enable thousands of developers to build the next generation of financial services applications. When those developers have problems, they turn to the Plaid Support team. Our goal is to help our developers, as quickly & compassionately as possible, keep their applications running & their end-users happy. We quantify the scope & impact of these problems, we identify their causes, & when we can't fix them ourselves, we work with our Growth & Engineering teams to reach a solution.

Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers & internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, & technically minded. TSEs are embedded within engineering teams at Plaid, & we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, & we work on interesting, cross-functional projects in order to achieve them.

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