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Ritual // social food ordering app
 
Toronto    Posted: Friday, September 13, 2019
 
   
 
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JOB DETAILS
 

Description

The Merchant Onboarding Specialist is responsible for supporting Rituals new merchants, post-sale. This person works closely with our sales & city teams to ensure merchants are onboarded in a timely manner by confirming merchant details & providing training to merchant partners to ensure excellent in-store customer experiences.

Overall success in the role involves understanding the more complex aspects of supporting merchants on Ritual - such as menu setup & design, training both technical & hardware, handling objections & building relationships quickly over the phone. This role will also be expected to contribute to process improvement projects to improve overall team efficiency

Responsibilities

  • Be an expert in Rituals merchant account setup & menu system, including complex features such as marketing programs, & in-store operations.
  • Build trust & relationships with merchant partners by handling inquiries & request for support in a timely fashion.
  • Ensure quality is maintained across menus.
  • Coach & train vendors to provide high quality work product.

Qualifications

  • University or college graduate with 1-3 years of operations or support experience
  • Fluency in a second language is an asset
  • Food service or retail experience is desirable
  • Experience using Google Sheets / Excel to analyze data.
  • Strong communication & objection handling skills.
  • Technical problem solving skills

Benefits

  • Daily Ritual credits for you to spend at the best coffee & lunch spots in town
  • Competitive salaries we strive to pay top market compensation
  • Health coverage & life insurance plans to fit your needs
  • Flexible vacation policy work hard & take time when you need it
  • Work with truly world-class peers in a super-fun office & be part of a fast growing startups
 
 
 
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