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Peloton // connected indoor fitness cycles
 
Design, Full Time    New York City    Posted: Tuesday, June 09, 2020
 
   
 
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JOB DETAILS
 

THE ROLE

Peloton is seeking a UX Researcher to support the innovation, iteration, & optimization of our digital presence & ecommerce store. This UX Researcher will work directly with the acquisition Product Managers, Product Designer, & Developers to better understand how users are interacting with Peloton products through qualitative research & user testing & to inform & evaluate new features & experiences developed by the web acquisition teams.

RESPONSIBILITIES

  • Evolve Pelotons existing user-experience research infrastructure to ensure conducting virtual, field, & in-office user testing is seamless, efficient, & easy to analyze & report on.
  • Source participants for user research & testing & handle logistics & schedules around live testing.
  • Conduct user testing on flat-designs, prototypes, beta, & finished products & features.
  • Conduct qualitative & quantitative research using a range of tools & approaches (e.g. interviews, ethnography, card sorting, surveys) to answer Product & UX questions & produce new insights.
  • Help to formulate research documentation to better understand Peloton-specific user behavior.
  • Implement tools to observe user behavior & interaction remotely.
  • Monitor member social & support channels for feedback trends to identify as high impact opportunities for further learning. Consolidate, quantify, & report on the results of any user testing, interviewing, etc. in a concise way to clearly communicate recommendations on product & feature direction.
  • During feature definition, work with Product Managers & Product Designer to identify decision points that may benefit from testing, & define timeline, scope, & methodology for potential testing.
  • Regularly conduct user research & testing on existing Peloton acquisition products, to identify pain points & ensure that the current experience is constantly improving.
  • Document & track learnings gathered through testing & research so insights can easily be referenced & applied for future projects.

QUALIFICATIONS

  • 2+ years of UX Research experience (or similar relevant experience)
  • Can provide work samples focused on UX Research
  • Experience writing & conducting user interviews
  • Experience designing & conducting user testing of web experiences
  • Experience with remote & in-person user testing methodologies
  • Experience in reporting on user testing results in a concise & actionable way
  • Strong quantitative, analytical, & problem solving skills
  • Ability to work collaboratively in a team environment
  • Exceptional communication & storytelling skills
  • Self Starter; ability to act autonomously
  • Constant attention to detail
  • Experience building flat prototype with Invision
  • Can distill relevant information from a heap of data around product usage

AS A BONUS

  • Experience in analyzing consumer web products
  • Experience working in an agile scrum team
  • Experience in health & fitness, gaming, or other related fields
 
 
 
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