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Box
cloud content management
 
Austin, TX    Posted: Tuesday, June 18, 2019
 
   
 
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JOB DETAILS
 

We're looking for an excited, hands-on individual to join the Revenue Operations team as a Collections Specialist. As a part of this position you will be required to work closely with our Business & Enterprise level customers to resolve any questions, concerns, or disputes to ensure timely payment of invoices. This role requires the willingness to work cross-functionally with all departments at Box including Sales, Customer Success, Engineering, & Marketing. A successful candidate must have the ability to operate effectively in a fast moving environment as well as the desire to contribute to a hardworking team dynamic.

Responsibilities:

  • Maintain customer & partner relationships to ensure timely payment of invoices.
  • Contribute to company collection goals as it relates to maintaining AR aging, increasing collection rates, & decreasing days sales outstanding.
  • Oversee daily cash application processes ensure all payments are applied against invoices in a timely manner.
  • Work closely with customer procurement teams to complete all necessary documentation to ensure timely payment.
  • Effectively communicate payment delays to internal leadership team & appropriately prioritize escalations.
  • Contribute to process & system improvements as Box continues to scale.
  • Help with any additional projects related to Revenue Operations & Finance as they arise.

Qualifications:

  • BA/BS or equivalent in (Business Administration, Finance, Accounting plus)
  • 2 or more years of Accounts Receivables and/or Collections experience
  • 1 or more years of customer service experience is a plus
  • A friendly demeanor & enthusiasm for an operational, yet customer facing role.
  • Ability to practice good judgment while ensuring policy & processes are followed.
  • Self-motivated & self-managed - able to think independently, creatively, & opportunistically
  • Overly organized, great attention to detail, & strong verbal & written communication skills.

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
 
 
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