At Aera, we deliver the cognitive technology that enables the Self-Driving Enterprise: a Cognitive Operating System that connects you with your business & autonomously orchestrates your operations. Aera's Cognitive OS leverages the best of artificial intelligence, machine learning, natural language processing, big data, & enterprise domain expertise to deliver Cognitive Automation at scale for some of the world's largest companies.
As a Customer Success Manager your work will directly impact how some of the world's leading organizations leverage Cognitive Automation & Aera's technology to manage their business. You will work hand-in-hand with leaders across technology, digital, & a variety of business functions to drive the adoption of Aera's Cognitive Operating System - ensuring they are making the most of their platform.
The primary responsibilities for this role will be driving the adoption, usage, & impact of Aera's technology with key clients, managing client relationships on a day-to-day basis, building & maintaining a network of Aera champions within the client's organization & acting as a client's advocate & point of escalation across Aera's teams. We are seeking someone who is passionate about helping clients drive impact through technology, building strong relationships with client leaders, & is not afraid to roll up their sleeves & go hands-on-keys with our technology.
This is a remote role, based in the eastern time-zone.