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Peloton // connected indoor fitness cycles
Engineering, Full Time    New York City    Posted: Monday, March 21, 2022
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You love working on technology problems. Youve been following the WWDC keynote for years. Everyone looks to you to network their computer, phone, printer, smart fridge, alexa & google home. You belong on our On Site team! Peloton is looking for emotionally intelligent, conscientious technical experts who thrive in dynamic environments. Our IT Support Technicians provide approachable, professional, expert support to Peloton team members. Whether remote support or in-person, the IT Support Technician delivers timely updates, adeptly handles escalations, & ensures the IT works.

Regular activities include:

  • Resolve On Site end-user computer issues
  • Work together with a large support team to ensure all Peloton team members are productive
  • Provide hospitable, professional customer service to colleagues & key stakeholders
  • Taking full ownership of complex issues and
  • Provide expert-level hardware, software, & network support for Mac & Windows devices in an enterprise environment
  • Participate in projects & deliverables across Enterprise Technology
  • Assist in the implementation of IT systems in new facilities including warehouses, retail, & office spaces
  • Author, edit & maintain great documentation
  • Recommend & deliver solutions which streamline processes, enable automation when possible, & improve ease of use
  • Printer & peripheral support
  • Systems & application administration
  • Hardware procurement & asset management
  • Ticket handling & management to resolve issues to meet or exceed SLAs
    Basic Qualifications
  • 5+ years hands-on IT Support experience.
  • Expert knowledge of MacOS, iOS, & Windows in an Enterprise environment
  •  Advanced experience administering GSuite/Apps Enterprise, Slack, Duo, Bomgar, Jamf, Zoom Enterprise, & Atlassian. Equivalent application experience is acceptable.
  • Expert understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, & TCP/IP protocols & applications
  • Proven skills in PC repair, troubleshooting, deployment, & liquidation
  • Proven ability to meet or exceed metrics & goals with limited supervision
  •  Demonstrated ability to solve complex business problems with technology
  • Clear, coherent communicator who can provide step-by-step technical help, both written & verbal
  • May require lifting or carrying desktop computers up to 25 lbs
  • Some exposure with Linux
  • Proficient in Jamf Pro & G Suite managementas well as Windows, Linux, macOS, & ChromeOS environments
  • Experience in Okta or other SSO
  • Advanced experience using ITSM software, preferably JIRA
  • On call responsibilities are required

Preferred Qualifications

  • Bachelor's degree in Computer science or IT related field.
  • Industry training such as Microsoft MCSE, MCITP
  • Experience with Cisco IOS (CLI) or Cisco certification
  •  Advanced Linux systems administration skills / certification
  • Confidence collaborating with external partners & vendors
  • Experience with scripting, programming, or SQL
  • Experience with project management
  • Experience with Data Cabling / Computer Facilities maintenance
  • Experience with server administration
  • Experience with AWS



Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
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