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CLEAR is a cutting edge biometric tech company bringing future of travel to passengers.
New York City, United States    Posted: Monday, February 04, 2019
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CLEAR transforms what is uniquely you your fingerprints, your face, your eyes into a secure, biometric key to frictionless experiences. We are creating a world where travel is effortless, where accessing your office building is as simple as walking in, & where shopping is as easy as walking in & out of a storewithout ever once showing an ID or credit card. CLEAR currently powers secure, frictionless customer experiences in nearly 40 U.S. airports & venues. With over 2 million members so far, CLEAR is the identity platform of the future, today.

The Regional IT Manager is an imperative role within our Technology organization. This person will join a team of professionals that manages & supports the Technology infrastructure for our airports & sports venues in multiple cities within their designated region. These individuals work as a team to provide technology coverage & support & growth as a team for the entire nation. We are seeking a dynamic technologist who is not afraid of working in a fast-paced environment. If you thrive on a challenge, enjoy working independently to problem solve & as part of team to support strategic initiatives, & have a very strong technology support & implementation background, then we have an opportunity for you in our rapidly expanding company.

What you will do:

  • Build & maintain kiosk implementations for CLEAR lanes in all of our airports within your assigned region
  • Manage PCs, routers, & all biometric peripherals associated with kiosks
  • Provide first level support for PC/LAN, routers, laptop/workstation end-users & mobile devices on-site & also remotely
  • Maintain & provide reports from the incident tracking system
  • Keep inventory control of all IT equipment
  • Coordinate warranty issues through vendors where applicable
  • Image machines using Microsoft Deployment Toolkit
  • Manage Active Directory users & computers
  • Deploy application software & windows patching with tools like WSUS to machines as needed
  • Consistently make recommendations to help improve overall IT functions & solutions for your designated areas

Who you are:

  • 5+ years of applicable experience, ideally providing IT Administration in multi-regional environments
  • A strong communicator with exceptional ability to interact with technical & non-technical end-users
  • You know how to execute flawlessly in rapidly-scaling environments
  • Strong experience with imaging & providing off-site/remote support to end-users
  • Excellent knowledge of router setup, maintenance, & troubleshooting -- experience with Cisco/Meraki routers is preferred
  • Deep Windows 10 knowledge including GPO policy management
  • Proven history of client facing excellence
  • Excellent communication skills
  • Ability to travel to designated locations across the Northeast region of the US, as needed
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