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Vayner Media // social-first digital shop
Los Angeles    Posted: Monday, July 11, 2022
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VaynerMedia is a contemporary global creative & media agency with an expertise in driving relevance for clients & delivering impactful business results. The independently-owned agency was founded in 2009 & has offices in New York, Los Angeles, London, Singapore & Mexico City. VaynerMedia has been recognized for its work at Cannes Lions, the Clio Awards & The Webby Awards. It is part of the VaynerX family of companies.

VaynerX is looking for a Senior IT Support Analyst to assist with the day-to-day technology needs of our full-service digital agency. Are you the IT superhero were looking for?

The Team

The Global IT Operations team at VaynerX is tasked with providing best-in-class technical support to our employees & ensuring they have the tools & resources they need to execute at a high level. On this team, you wont just be pushing buttons - youll bring your critical thinking skills & an openness to learning new things as we find innovative ways to bring value to our team. We are the backbone of a rapidly growing global agency, & a sense of enthusiasm, drive, & kindness underscores everything we do. We are not your stereotypical IT department - we are on the frontlines, working side by side with our fellow team members to get the job done (and have a little fun along the way).

The Role

We are looking for a Senior IT Support Analyst to join our Global IT Operations team & be the primary technical resource for our Culver City, CA office. In this role, you will focus on resolving issues in our global ticketing system, Slack, & other contact points, as well as supporting onsite IT needs in your local office, including setting up laptops & conference room tech. Because this role is hands-on, youll be expected to work from our Culver City office for a minimum of 2 days per week to best support the needs of our team.

Youll work closely with Global IT on the operational tasks we face each day: employee onboarding & offboarding, laptop provisioning, responding to tickets, & providing technical guidance. Were mostly a Mac shop, so a strong Apple background & knowledge of Mac-focused MDMs is essential. Youll spend a lot of time in our core platforms such as G Suite & Slack, & youll ensure all of our tracking sheets are up to date & actioned in a timely manner. Although youll be the only member of our team based on the West Coast, you will feel well connected & supported by the greater team in NYC & our colleagues in London & Singapore. You will exchange ideas over Slack, collaborate in Google Meet video calls, & contribute to discussions in our weekly team meeting. Youll be an integral part of a team that keeps VaynerX moving across the globe.

And as the primary owner of IT needs in the Culver City office, youll use your strong user support background & passion for helping people to make sure the LA team has the tools & resources they need. If youre someone who thrives in ambiguity & is willing to get hands-on, this is a tremendous opportunity to establish yourself as the go-to person for any West Coast IT needs.

Primary responsibilities:

  • Provide direct IT support through multiple channels (IT tickets, emails, Slack, & in-person support)
  • Set up laptops, desk equipment, & user accounts for new hires & existing employees
  • Follow & enforce policies established by the global Vayner IT team
  • Take ownership of any IT-related issues reported by employees in your office, including access requests, printing, network, authentication, hardware, software, or policy issues
  • Perform basic server & network maintenance tasks, under the guidance of IT leads based in NYC
  • Frequently communicate with the Director of IT in NYC on new initiatives & serve as an ambassador for the IT needs on the West Coast
  • Manage the LA hardware asset inventory, including laptops, monitors, printers, servers, & network equipment
  • Ensure conference room A/V equipment in the Culver City office is functional & up to date
  • Maintain daily communication with the Office Operations Manager in LA to discuss office-related needs
  • Support onsite client team meetings & all hands meetings from a tech perspective (live audio, streaming, ect)
  • Organize the server room & ensure all IT items are stored properly & secured

The ideal candidate has:

  • 3 to 5 years of proven experience in IT support
  • Experience being part of a globally-distributed IT team
  • Strong ability to drive consistent policy approach as set by the Global IT team
  • An innate passion for helping others, & a willingness to take on new challenges
  • Strong skills as an admin for the following tools: G Suite, Slack, Office 365, Adobe, Box, & Zoom
  • Strong skills with macOS in enterprise environments, including experience with Mac-focused MDMs (such as JAMF or Mosyle)
  • Comfortable with basic server & network maintenance tasks
  • Familiarity with networking concepts, Windows PCs, conference room A/V, live events (all hands meetings), & enterprise storage systems
  • Some experience with A/V setup & live events
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