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Codecademy // platform for learning to code
New York    Posted: Tuesday, June 11, 2019
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Hello, World! Codecademy has helped over 45 million people from around the world upgrade their careers with engaging, accessible, & flexible education on programming & data skills. We provide over 200 hands-on interactive lessons ranging from Python to R to Javascript & everything in between. Our learners have gone on to start companies, new jobs, & new lives thanks to what theyve learned with Codecademy, & were thrilled to be working to take that impact to the next level.

Codecademy was started in 2011 by two college students in a dorm room at Columbia that were frustrated by the huge gap between education & employment. A few years later, we are a rapidly growing, diverse team of 75+ in SoHo, NYC. Weve raised over $40m in venture capital funding from top investors including Union Square Ventures, Kleiner Perkins, Naspers, Y Combinator, & more.

If you want to help build a business that impacts tens of millions of people each year & helps them lead better lives, join us!

We are looking to hire a Customer Support Associate to help us provide world class support for our growing user base.

As a Customer Support Associate, you will be responsible for delivering exceptional customer support with empathy & emotional intelligence. You will work cross functionally to understand company-wide changes, & surface them to our users. You will also analyze incoming queries to help inform product improvements.

What Youll Do:

  • Answer incoming emails via Zendesk with a focus on quality responses & thorough resolutions. Deliver extraordinary, high volume results.
  • Build relationships between Codecademy & our users through an empathetic & passionate approach to customer support work.
  • Analyze incoming questions & identify areas for product & process improvements.
  • Develop smart, robust, & comprehensive Help Center content.
  • Tackle other project based work, & work cross-departmentally with the team.
  • Exchange information about the Codecademy product, & ensure it is communicated appropriately & relayed to our users.

What Youll Need:

  • 2-3 years working in a customer facing support role.
  • A demonstrated ability succeeding in a customer support department in a fast-paced, growing startup.
  • You need to be self motivated, able to work independently, & comfortable collaborating cross functionally on a dynamic team.
  • Youll need excellent communication skills (written & verbal) & feel comfortable describing technical concepts to a varied audience in an accessible way.
  • Youll need to innovative & constantly looking for ways to improve things.
  • A deep passion for problem solving.
  • Natural interpersonal & relationship building skills, & a passion for developing customer loyalty.

What Will Make You Stand Out:

  • Previous experience with Zendesk (Zendesk administration a plus!)
  • Previous experience working at a startup.
  • Programming experience.
  • Youve learned a skill on Codecademy in the past.
  • Youre available to potentially work on the weekend.

At Codecademy, we are committed to teaching people the skills they need to upgrade their careers. Codecademy aims to educate a richly diverse demographic of learners with our product & in order to accomplish this, we believe our team should reflect that rich diversity. Our company celebrates diversity in all of its forms-- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status-- & works to create an inclusive workplace where people of all backgrounds & beliefs are empowered to better their futures.

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