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Alfred is the smart way to take care of weekly errands without actually doing them yourself.
 
New York City    Posted: Tuesday, January 08, 2019
 
   
 
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JOB DETAILS
 

Youll Click With Us If You

  • Act like an owner
  • Conduct yourself with the highest integrity
  • Speak up with radical candor
  • Practice empathy
  • Have a high & ever-climbing bar for excellence
  • Dont give up, even when it gets tough
  • Help make the team greater than the sum of its parts
  • Are thoughtful & self-reflective

The Mission

As a Hospitality Specialist you are a key part of the Customer Experience team focused on supporting our animated & vibrant client base as well as our All-Star Alfred Squad to ensure that each & every one them feels taken care of. Your part is to be on the front lines -- with one hand you'll be fielding phone calls, emails, & SMS; with the other, youll be supporting our account management & sales teams to create unique, groundbreaking customer experiences. You are critical for us achieving our mission of changing the world with human powered technology.

What Youre Like

  • Problem solver- one size doesnt fit all
  • Naturally empathetic & happy
  • Self starter who is comfortable working autonomously within a loose framework
  • Have the ability to think on your feet, be proactive, & tackle several projects at once
  • Thoughtful & rational decision-maker weighing different options & optimizing choices based on client & business needs
  • Can manage different stakeholders & balance authoritativeness & understanding. You need to be able to manage vendors, Alfreds, & be a client advocate all-at-once
  • Roll up your sleeves to get things done - executing not only quickly but with high quality
  • Are team-oriented
  • Comfortable with difficult conversations
  • Dont accept no as an answer
  • Possess excellent written & verbal communication skills

What Youll Do

  • Receive, review, manage, & execute inbound customer requests & communications, across multiple channels.
  • Coordinate & drive multiple requests simultaneously to execution (aka: get things done for customers.)
  • Manage multiple vendors across different service types
  • Capture & solve service errors
  • Create new processes as our business expands to roll out company wide
  • Make yes / no calls on requests based on on cost-efficiency

What Else Youll Need

  • Bachelors degree

About Us

Hello Alfred is a hospitality & technology platform focused on building intuitive, personal help into the most important space in peoples lives: our home. As the only company in the world that customers trust with the keys to their homes, were building a world where people come first, hospitality is an everyday luxury, & its not only easy, but OK, to ask for help to manage our busy lives.

We believe in responsible company-building, which means we deeply consider the second- & third-order consequences of our actions. We do the right thing, even when its more difficult or takes longer.

Find out why Fast Company named this four-year-old startup one of the 50 Most Innovative Companies in the World. Join us on our mission to build the future of urban living.

Note: We only hire people who are hospitable,extremely polite, & committed to closing loops.

 
 
 
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