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Worlds biggest, funnest, service design challenge.
Friday, February 17, 2017 at 06:30 PM    Cost: $35
What If Innovation, 137 2nd Ave

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The World's Biggest, Funnest, Service Design Challenge

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About the Jam

Join us in February for the annual Global Service Design Jam in NYC! We bring together a diverse group of thinkers and makers for a weekend of collaboration, investigation, friendly competition (and maybe some dancing!). Across the weekend, teams can expect to create new services through an human-centered design process. Our mentors are there to guide you through the process and we end the event with a full-team share-out.

NYC is one of the 100+ cities around the world participating in the weekend event.

The Service Design Jam is a weekend-long workshop held every year in late Feb/early March. The goal is to develop new services, including brainstorming, researching, prototyping, and sharing. After revealing the Jam's secret theme on Friday night, we'll break into teams and start working. The challenge is to identify and understand a real-world need, ideate and prototype concepts, and deliver a solution by Sunday afternoon. It's no wonder a 2016 participant said, I'm so exhausted but I had so much fun!

You will have an awesome time and connect with passionate people from your community, and from all over the globe. You will make cool prototypes and pieces of work like videos, customer journeys, service blueprints and more! You will experience how a structured innovation process can produce robust, concrete and human-centered results, in just one weekend. This is a weekend for you to ask Why like a kid, dream big, forget convention, and just make stuff. So put your design thinking hat on, and let your creativity fly!

You can jam as many times as you want, but the first time is unforgettable. If it is your first time, remember to embrace it. Try not to question what is offered for you as experience, try to approach everything with a yes and attitude.


Will I be fed?

Yes! We have included food in our ticket price because the Jam moves fast and we want to keep distractions low and energy high! If you have food allergies or dietary restrictions, please let us know in our registration form once purchase your ticket to the Jam.

What if I can only attend one day of the Jam?The 2017 Jam runs from Friday evening on the 17th to Sunday the 19th, and largely your time is spent in teams. To be fair to your future teammates and to ensure the best possible experience for you, please plan to attend every day of the event. We understand that people have other obligations, such as family and work, so arriving a bit late/leaving a bit early, or stepping out for a few hours, is ok. If you can't make the entire weekend, but want a taste of the jam, consider getting involved as a volunteer!, email us atnycservicedesignjam@gmail.comwith Volunteer in the subject line.

Who can attend the Jam?

You don't have to be a Designer to jam. Service design and design thinking are processes and tools that anyone can use for innovative and creative approaches to problem solving, regardless of job title or skill level.Here are a few reasons past attendees signed up:

  • I came to the service jam because I'm going through a career shift, from finance and MBA to UX design and also becoming a service designer. - David

  • I have been looking for other ways to engage in this community (service design) in NYC because I was trained on the west coast. - Diane

  • I heard about the jam through a friend of a friend and I've been really excited about it, to get a full immersive experience with learning how to prototype and do a full service design experience in a weekend. - Meghan

Are there ID requirements or an age limit to enter the event?

You must be at least 18 years of age to Jam. Each Jammer will need to show ID when you checkin.

What are my transport/parking options getting to the event?

The Jam is located in downtown Manhattan and is a hop, skip, and jump from:

  • R,W @ 8th Street
  • 6 @ Astor Place
  • L @ 3rd Ave or 1st Ave

If you are driving, there are garage options, but street parking is not advised as you want to be able to focus on Jamming and not moving your car from meter to meter

Where can I contact the organizer with any questions?

Please reach out to Tim and the team

Is my registration/ticket transferrable and can I get a refund?

Registration is not refundable after February 3rd. Registration can be transferred until February 10th. Both parties should email the event organizers atnycservicedesignjam@gmail.comto let us know!

For more information about Jamming, Service Design, Prototyping, and Design Research, check out the event site:

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